SolePath Terms and Privacy

SOLEPATH INSTITUTE & ACADEMY OF INNER WISDOM
Terms & Privacy💡

SOLEPATH INSTITUTE & ACADEMY OF INNER WISDOM

Terms & Conditions and Privacy Policy Summary

Effective Date: January 15, 2026

📋 Quick Overview

This summary helps you understand the key points of our full Terms & Conditions and Privacy Policy. The complete legal documents govern your use of our services—this summary is for convenience only.

🎓 What We Offer

SolePath provides:

  • Online educational courses and certification programs
  • Personal development and spiritual growth content
  • Community forums and practitioner interactions
  • Learning management system access

Important: Our content is for educational purposes only—not medical, legal, or financial advice. Always consult licensed professionals for those needs.

👤 Who Can Use Our Services

✅ You must be:

  • At least 14 years old
  • If you’re 14-17, you need verifiable parental consent
  • Willing to provide accurate account information

❌ You cannot:

  • Create accounts for children under 14 without being their parent/guardian
  • Share your account credentials with others
  • Use the platform for illegal activities

💳 Payment & Refunds

Pricing

  • All prices in Canadian dollars (CAD)
  • Includes applicable taxes (HST/GST)
  • Processed securely through Stripe

4-Day Refund Window

You can get a full refund within 4 days if:

  • You haven’t accessed any course materials
  • You haven’t taken assessments or submitted assignments
  • You request it via email to [email protected]

After 4 days:

  • Days 5-14: 70% refund available
  • After 14 days: No refund, but may request course transfer

Subscriptions

  • Auto-renewal must be separately consented to (not pre-checked)
  • Cancel anytime through your account or by email
  • You’ll receive a reminder 7 days before renewal
  • Cancellation processed within 10 business days

📚 Course Content & Your Rights

What You Can Do

✅ Access and use course materials for personal learning ✅ Download materials for your own reference ✅ Print copies for personal educational use

What You Cannot Do

❌ Share or sell course access to others ❌ Republish or redistribute our content ❌ Remove copyright notices or attribution ❌ Use content for commercial purposes

💬 Community Guidelines

Be respectful: Treat others with kindness and dignity Stay honest: Don’t impersonate others or spread misinformation. Respect privacy: Don’t share others’ personal information No spam: Don’t advertise or solicit business in community areas

Violations may result in: Warnings → Content removal → Suspension → Account termination

🔒 Your Privacy Rights

What We Collect

  • Account info (name, email, age verification)
  • Course progress and assessment data
  • Payment information (processed by Stripe—we don’t see full card numbers)
  • Website usage data (pages visited, time spent)

How We Use It

  • Deliver courses and generate certificates
  • Process payments and send receipts
  • Improve our platform and content
  • Send course updates and support responses
  • Marketing emails (only with your consent)

Your Control

You have the right to:

  • Access your data (free once per year)
  • Correct inaccurate information
  • Delete your account and data
  • Opt out of marketing emails anytime
  • Download your data in portable format

Contact [email protected] to exercise these rights

🌍 Where Your Data Lives

  • Stored in Canada (Alberta) on secure servers
  • If you’re outside Canada, your data is transferred to and protected under Canadian law
  • We never sell your data to third parties
  • Third-party services (Stripe, Moodle, email providers) process data only as needed

🔐 Security Measures

We protect your information with:

  • TLS 1.3 encryption for all website traffic
  • AES-256 encryption for stored data
  • Secure password hashing (bcrypt)
  • Regular security audits and updates
  • Limited employee access (need-to-know basis)

You should:

  • Keep your password confidential
  • Log out on shared computers
  • Report suspicious activity immediately

📧 Email Communications

Transactional Emails (Always Sent)

  • Account confirmations and password resets
  • Order receipts and course enrollments
  • Support responses

Marketing Emails (Your Choice)

  • Course recommendations and newsletters
  • Promotional offers
  • Unsubscribe anytime via the link in any email or your account settings

🚨 If Something Goes Wrong

Service Interruptions

  • We aim for 24/7 availability but can’t guarantee it
  • Scheduled maintenance announced in advance
  • Not liable for data loss or service interruptions

Data Breaches

If your data is compromised, we will:

  • Investigate within 24 hours
  • Notify you within 10 business days if there’s real risk
  • Explain what happened and what you should do
  • Report to Privacy Commissioner if required

Account Issues

  • Contact [email protected] for support
  • Disputes: 30-day negotiation period before arbitration
  • Arbitration in Alberta, Canada

👨‍👩‍👧‍👦 Parents & Youth (Ages 14-17)

If you’re 14-17:

  • Your parent/guardian must consent to these terms
  • We verify parental consent before activating your account
  • Parents can access your account information anytime

Parents can:

  • Request to see their child’s data
  • Correct inaccurate information
  • Delete their child’s account
  • Withdraw consent at any time

⚖️ Legal Limits & Disclaimers

We Are NOT Liable For:

  • Results or outcomes from using our courses
  • Third-party websites or services we link to
  • Service interruptions or technical issues
  • Personal decisions you make based on course content

Liability Cap

Our total liability is limited to the greater of:

  • What you paid us in the last 12 months, OR
  • $100 CAD

Dispute Resolution

  • 30-day notice and negotiation period required
  • Binding arbitration in Alberta (if unresolved)
  • Small claims court remains available
  • Class action waiver (may not be enforceable in all jurisdictions)

📞 Contact Us

General Support: [email protected]

Privacy Questions: [email protected]

Legal Issues: [email protected]

Phone: 01-403-408-9697

Mail: SolePath Institute, 1910 5A Street SW, Calgary, Alberta, Canada, T2S 2G1

Response Time: 10 business days for acknowledgment; 30 days for resolution

📝 Changes to Terms

  • We may update these terms anytime
  • Material changes: 30-day email notice + refund option if you disagree
  • Minor changes: Posted immediately
  • Continued use = acceptance of new terms

✅ Your Acceptance

By creating an account or using SolePath services, you confirm that:

  • ✅ You’ve read and understood these terms
  • ✅ You agree to be legally bound by them
  • ✅ You meet the age requirements
  • ✅ You’ll use the platform responsibly

Don’t agree? Please don’t use our services.

🔗 Full Documents

This summary covers the highlights. For complete details, read:

  • Full Terms & Conditions
  • Complete Privacy Policy
  • Available below and at: solepathinstitute.org/terms

Questions? We’re here to help—contact us anytime.

Document Version: 1.0 Summary (January 15, 2026)
Full Terms Last Updated: January 15, 2026
Next Review: January 2027

COMPREHENSIVE TERMS AND CONDITIONS & PRIVACY POLICY

2026 Updated Edition

TABLE OF CONTENTS

TERMS AND CONDITIONS

  1. Definitions and Acceptance
  2. Platform and Service Scope
  3. User Eligibility and Accounts
  4. Payment, Billing, and Refunds
  5. Subscription and Auto-Renewal Disclosure
  6. Intellectual Property Rights
  7. User-Submitted Content and License Grants
  8. Code of Conduct
  9. Educational Content Disclaimers
  10. System Access and Availability
  11. Third-Party Links and Services
  12. Limitation of Liability and Damages
  13. Indemnification
  14. Dispute Resolution
  15. Governing Law and Jurisdiction
  16. Termination and Account Deletion
  17. Changes to Terms

PRIVACY POLICY

  1. Policy Overview and Applicability
  2. Information We Collect
  3. How We Use Your Information
  4. Legal Bases for Processing
  5. Data Retention and Deletion
  6. Your Privacy Rights
  7. Children and Youth (Age 14+)
  8. International Data Transfers
  9. Third-Party Service Providers and Data Sharing
  10. Security and Safeguards
  11. Cookies, Tracking, and Analytics
  12. Email Marketing and CASL Compliance
  13. Data Breaches and Incident Notification
  14. Your Rights by Jurisdiction
  15. How to Exercise Your Rights
  16. Changes to This Policy
  17. Contact Information

PART 1: TERMS AND CONDITIONS

Effective Date: January 15, 2026
Last Updated: January 15, 2026

Contact: [email protected]

1. DEFINITIONS AND ACCEPTANCE

1.1 Definitions

  • “SolePath” refers collectively to SolePath Institute, The Academy of Inner Wisdom, Energy Mountain Increment, and all related platforms including solepathinstitute.org, and innerwisdomhub.org.
  • “Services” means all online educational courses, content, tools, certification programs, and related offerings
  • “User,” “You,” or “Your” means any individual or entity accessing or using the Services
  • “Platform” means the websites and Moodle-based learning management system
  • “Content” means course materials, videos, texts, assessments, certificates, and all educational resources
  • “Confidential Information” means non-public information about our business practices, pricing, and platform architecture

1.2 Binding Agreement

By accessing or using our Services, you agree to these Terms and Conditions and our Privacy Policy, which together form a legally binding contract between you and SolePath. This agreement applies to all users, whether you are:

  • Taking free courses or programs
  • Purchasing paid courses or memberships
  • Accessing community features or forums
  • Interacting with practitioners or coaches
  • Using any related SolePath services

If you are entering into this Agreement on behalf of a business or entity, you represent that you have the legal authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Services.

1.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Code of Conduct, medical/health disclaimers, and any supplemental terms posted on specific pages, constitute the entire agreement between you and SolePath regarding the Services. Any prior agreements, understandings, or negotiations are superseded by these Terms.

2. PLATFORM AND SERVICE SCOPE

2.1 Educational Purpose Only

SolePath Services are provided for educational and personal development purposes. Our content is not intended as:

  • Medical, psychiatric, or psychological advice or treatment
  • Legal advice
  • Financial or investment advice
  • A substitute for professional services

You agree to consult with appropriate licensed professionals (doctors, therapists, lawyers, financial advisors) before making decisions based on our content.

2.2 No Guarantees of Outcomes

We make no representations, warranties, or guarantees that completing our courses will result in any specific personal, spiritual, or professional outcomes. Results vary based on individual effort, application, and circumstances.

2.3 Course Modifications

SolePath reserves the right to:

  • Modify, update, or remove course content at any time
  • Change course structure, format, or delivery method
  • Add, remove, or reorder course modules
  • Update practitioner information or availability

Users will be notified of material changes via email or platform notification when possible.

3. USER ELIGIBILITY AND ACCOUNTS

3.1 Age and Eligibility

To use SolePath Services, you must be at least 14 years of age. Users aged 14-17 require verifiable parental consent. Users under 14 are not eligible to create accounts or use the services.

3.2 Parental Consent for Minors

If you are between 14 and 17 years old:

  • A parent or legal guardian must read and accept these Terms on your behalf
  • We require verification of parental consent before account activation
  • Parents can request access to their child’s account.

3.3 Account Creation and Responsibility

You agree to:

  • Provide accurate, current, and complete information during registration
  • Update your information promptly if it changes
  • Maintain the confidentiality of your login credentials
  • Accept full responsibility for activities under your account
  • Notify us immediately of unauthorized access to your account

SolePath is not responsible for unauthorized access due to your failure to safeguard credentials.

3.4 Account Suspension and Termination

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our Code of Conduct
  • Engage in fraudulent, abusive, or illegal activity
  • Harm the learning community or other users
  • Infringe on intellectual property rights
  • Attempt to access restricted areas or data

You will receive notification of suspension/termination and opportunity to appeal, except in cases of severe violations or legal requirements.

4. PAYMENT, BILLING, AND REFUNDS

4.1 Pricing and Payment

  • Prices listed are in Canadian dollars (CAD) unless otherwise stated
  • Prices are subject to applicable Harmonized Sales Tax (HST) or GST
  • All prices are clearly displayed before checkout
  • We accept credit cards processed through Stripe

4.2 Payment Authorization

By submitting payment information, you authorize SolePath to:

  • Charge your payment method for the amount due
  • Submit information to payment processor for processing
  • Attempt collection if your payment is declined

SolePath does not store complete credit card information. Payment data is processed securely by Stripe, which is PCI DSS Level 1 compliant.

4.3 Billing and Invoicing

  • Invoices are sent to your registered email immediately after payment
  • You are responsible for maintaining accurate billing information
  • You are responsible for all applicable taxes based on your location
  • Failed payments may result in account suspension after reasonable notice

4.4 Refund Policy (4-Day Right of Withdrawal)

You have the right to withdraw and receive a full refund within 4 calendar days of payment, provided that:

  1. No course materials or activities have been accessed                                                                                                             Provided that you have not: (a) downloaded any course material. (b) viewed video content beyond preview materials, (c) taken any assessments or quizzes, or (d) submitted any assignments. Viewing the publicly available course landing page, syllabus overview, or promotional preview content does not void your refund right
  2. Refund Request Process
    1. Submit withdrawal request via email to [email protected] with order number
    1. Refunds are processed within 30 calendar days to the original payment method
    1. You are responsible for any transaction fees or currency conversion losses
  3. Conditions and Exceptions
    1. Refunds apply to course purchases and memberships
    1. Certificates issued before withdrawal cannot be “unearned”
    1. Refunds do not apply if you have completed more than 25% of course content
    1. Refunds may not apply to bundle packages or promotional pricing (see specific offer terms)

4.5 Beyond the 4-Day Window

If you wish to withdraw after 4 days:

  • Up to 14 days: Partial refund (70% refunded)
  • After 14 days: No refund, but you may request course transfer or credit
  • Individual circumstances: Contact [email protected] for case-by-case review

All refund decisions are final after 30 days.

4.6 Transfers Between Programs

Within 4 days of enrollment, you may request to transfer to a different course or program. Fees will be adjusted based on the price difference. Transfers after 4 days are at SolePath’s discretion.

5. SUBSCRIPTION AND AUTO-RENEWAL DISCLOSURE

5.1 Subscription Terms

If you enroll in a subscription, membership, or recurring course:

  • Initial term length and renewal period are disclosed before purchase
  • Renewal occurs automatically unless you cancel
  • You will be charged on the billing date unless cancellation is in effect

5.2 Auto-Renewal Details

This section complies with provincial consumer protection standards:

  • Trial periods (if offered) must be accepted with a single click; automatic renewal requires separate affirmative consent
  • Pre-checked boxes for renewal are prohibited
  • Cancellation must be as simple as signup – available via online portal, email, or phone
  • Cancellation processing: Requests processed within 10 business days; you will receive confirmation
  • Final charge: Your final charge will not exceed 30 days after cancellation request
  • Reminder notice: You will receive email reminder 7 days before renewal charging

5.3 Cancellation

To cancel your subscription:

  1. Log into your account and click “Cancel Subscription” in Account Settings, or
  2. Email [email protected] with your name and order number

Cancellation is effective immediately. You will not be charged for future periods, and you will lose access to platform features immediately (courses, community, practitioner services). There is no prorated refund.

5.4 Non-Active Accounts

Users who do not formally withdraw or cancel will be considered actively enrolled. There will be no refund for non-participation.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 SolePath’s Intellectual Property

All Course Content is owned or licensed by SolePath, including:

  • Videos, audio, text, graphics, logos, and images
  • Assessments, quizzes, and evaluation materials
  • Course structure, curriculum, and teaching methods
  • Certificates, badges, and digital credentials
  • Software, code, and platform features
  • Research, data compilations, and course-specific discoveries

This Content is protected by Canadian copyright law, international copyright treaties, and trademark law.

6.2 License Grant to You

SolePath grants you a limited, non-exclusive, non-transferable license to:

  • Access and use course materials for your personal learning
  • Download course materials for personal use only
  • Display printed copies for educational reference

You may NOT:

  • Share, distribute, or sell course access to others
  • Reproduce or republish Content without written permission
  • Create derivative works from the Content
  • Use Content for commercial purposes
  • Remove copyright notices, trademarks, or attribution

6.3 Third-Party Intellectual Property

Content may include third-party materials (excerpts, citations, embedded media) used under license or fair use. You may not further license or distribute these materials.

6.4 Violations and Remedies

Intellectual property violations may result in:

  • Immediate account termination
  • Content removal without notice
  • Legal action and damages claims
  • Referral to law enforcement for criminal violations

7. USER-SUBMITTED CONTENT AND LICENSE GRANTS

7.1 Submission of Content

If you submit content to SolePath (forum posts, testimonials, feedback, photos, videos), you represent that:

  • You own or control all rights to the content
  • You have permission from all persons pictured or mentioned in the content
  • The content does not infringe on any third-party rights
  • The content is legal, truthful, and not defamatory

7.2 License You Grant to SolePath

By submitting any content, you automatically grant SolePath a perpetual, non-exclusive, worldwide, royalty-free license to:

  • Use, copy, reproduce, display, and publish the content
  • Create derivative works from the content
  • Distribute the content across all SolePath platforms and communications
  • Use it for marketing, testimonials, and community building

This license survives even after you delete your account.

7.3 Content You Must Not Submit

You agree NOT to submit content that is:

  • False, defamatory, abusive, vulgar, obscene, or profane
  • Hateful, harassing, threatening, or sexually explicit
  • Invasive of privacy or publicity rights
  • In violation of intellectual property rights
  • Containing viruses, malware, or harmful code
  • Advertising or soliciting business/services
  • Spam, chain letters, or pyramid schemes
  • Scraped, data-mined, or improperly collected

7.4 Moderation Rights

SolePath reserves the right to:

  • Review all user-submitted content before or after posting
  • Remove any content for any reason, without notice
  • Monitor, edit, or re-post user content
  • Terminate accounts for repeated violations

8. CODE OF CONDUCT

8.1 Behavior Standards

In community forums, chat rooms, and interactive areas, you agree to:

DO:

  • Be respectful, honest, and truthful
  • Contribute meaningfully to discussions
  • Respect others’ privacy and property
  • Follow specific course rules and guidelines
  • Report violations to moderators

DON’T:

  • Use threatening, abusive, vulgar, or hateful language
  • Harass, bully, discriminate, or demean others
  • Share others’ private information without consent
  • Engage in spam, advertising, or unsolicited solicitation
  • Post content that violates laws or regulations
  • Impersonate others or misrepresent your identity
  • Attempt to hack, bypass security, or access unauthorized areas
  • Distribute viruses, malware, or harmful code

8.2 Enforcement

Violations may result in:

  • Warning: First offense, private notification
  • Content removal: Problematic posts/comments deleted
  • Temporary suspension: 7-30 days pending behavior change
  • Permanent termination: Severe or repeated violations

SolePath’s enforcement decisions are final unless you appeal within 10 days.

9. EDUCATIONAL CONTENT DISCLAIMERS

9.1 Not Professional Advice

The following are EXPLICITLY NOT PROVIDED by SolePath courses:

  • Medical diagnosis, treatment, or advice
  • Mental health or psychiatric services
  • Psychological counseling or therapy
  • Legal advice or interpretation
  • Financial, investment, or tax advice
  • Nutritional or fitness medical recommendations

9.2 Your Responsibility

If you have health concerns, you must:

  • Consult with a licensed doctor or medical professional
  • Disclose your medical history and current medications
  • Report any adverse reactions
  • Never delay professional medical care

SolePath is NOT a substitute for professional care.

9.3 Content Accuracy

While we strive for accuracy, SolePath does not:

  • Warrant the accuracy, completeness, or timeliness of Content
  • Guarantee that methods or recommendations will work for you
  • Assume liability for your reliance on Content

Results are individual and vary based on effort, commitment, and circumstances.

9.4 No Liability for Health Outcomes

You use all health-related content at your own risk. SolePath is not liable for:

  • Adverse reactions or side effects
  • Harm resulting from application of Content
  • Missed diagnoses or delayed medical care
  • Injuries or illnesses occurring during or after course use

10. SYSTEM ACCESS AND AVAILABILITY

10.1 Best Efforts, Not Guarantees

SolePath aims to maintain the Platform 24 hours per day, 7 days per week, but:

  • We do not guarantee uninterrupted service
  • Scheduled maintenance may temporarily restrict access
  • Technical issues, server failures, or internet outages may occur
  • SolePath is not liable for service interruptions or data loss

10.2 Downtime and Maintenance

  • Scheduled maintenance: Notice provided in advance
  • Emergency maintenance: Minimal notice during urgent repairs
  • Extended outages: SolePath will provide status updates

11. THIRD-PARTY LINKS AND SERVICES

11.1 Links to External Sites

SolePath may provide links to third-party websites and services. SolePath is not responsible for:

  • Third-party content, accuracy, or legality
  • Third-party privacy practices or data handling
  • Availability or functionality of external services
  • Claims or damages arising from third-party services

11.2 Your Responsibility

Before using any linked service:

  • Review their privacy policy and terms
  • Understand their data practices
  • Assess their credibility and safety
  • Accept responsibility for your interactions

SolePath does not endorse linked services.

12. LIMITATION OF LIABILITY AND DAMAGES

12.1 “As Is” Disclaimer

THE SOLEPATH SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” without any warranties, express or implied, including:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of accuracy, reliability, or completeness
  • Warranties that the Platform will be error-free or uninterrupted

12.2 No Liability for Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLEPATH IS NOT LIABLE FOR:

  • Indirect, incidental, consequential, special, or punitive damages
  • Loss of profits, revenue, data, or business opportunity
  • Loss of anticipated savings or goodwill
  • Personal injury, death, or property damage
  • Damages resulting from your use, misuse, or inability to use the Services
  • Damages from third-party content, links, or services

This applies even if SolePath was advised of the possibility of such damages.

12.3 Liability Cap

SolePath’s total liability for any claim arising from the Services is limited to the greater of:

  • The amount you paid to SolePath in the 12 months preceding the claim, or
  • CAD $100

12.4 Some Jurisdictions Don’t Allow These Limits

Some jurisdictions may not permit limitations on liability for personal injury, gross negligence, or willful misconduct. In those cases, SolePath’s liability is limited only as much as the law allows.

13. INDEMNIFICATION

13.1 Your Indemnity

You agree to indemnify, defend, and hold harmless SolePath and its directors, officers, employees, and agents from any third-party claims, damages, losses, and expenses (including legal fees) arising from:

  • Your use of the Services in violation of these Terms
  • Your user-submitted content or intellectual property infringement
  • Your violation of any law or third-party rights
  • Your behavior in community areas (forums, chat, etc.)
  • Your Account: Unauthorized access you failed to prevent
  • Your actions or negligence (but not SolePath’s gross negligence or willful misconduct)

13.2 Exclusions

The indemnity does NOT apply to claims arising from:

  • SolePath’s gross negligence, willful misconduct, or breach of these Terms
  • SolePath’s violation of law
  • Defects in the Platform not caused by your use

14. DISPUTE RESOLUTION

14.1 Notice and Cure Period

Before initiating legal action, either party must:

  1. Send written notice (email acceptable) describing the dispute
  2. Allow 30 days for the other party to respond and resolve the issue
  3. Attempt good-faith negotiation before escalation

Notice should be sent to: [email protected]

14.2 Binding Arbitration

If a dispute is not resolved within 30 days, you agree to binding arbitration rather than court litigation:

  • Arbitrator: Single neutral arbitrator mutually chosen
  • Location: Alberta, Canada (unless both parties agree otherwise)
  • Rules: Canadian Arbitration Act rules apply
  • Costs: Each party bears its own costs; arbitrator fees are shared
  • Appeal: Limited appeal rights per arbitration law

14.3 Small Claims Exception

You retain the right to bring claims in small claims court if the amount is within that court’s jurisdiction.

14.4 Class Action Waiver

To the extent permitted by law, you agree that any arbitration or court proceeding will be conducted on an individual basis, NOT as a class action. This means:

  • You waive the right to participate in class-action suits against SolePath
  • You cannot arbitrate claims jointly with other users
  • Disputes must be resolved individually

Note: This waiver is enforceable in Alberta; some jurisdictions may not permit class action waivers.

15. GOVERNING LAW AND JURISDICTION

15.1 Governing Law

These Terms are governed by the laws of Alberta, Canada, without regard to its conflict-of-law principles. Applicable Alberta statutes include:

  • Personal Information Protection Act (PIPA)
  • Consumer Protection Act
  • Copyright Act

15.2 Jurisdiction and Venue

  • Courts of Alberta have exclusive jurisdiction over disputes
  • English language governs all proceedings
  • You submit to the jurisdiction of Alberta courts

16. TERMINATION AND ACCOUNT DELETION

16.1 Your Right to Terminate

You may terminate your account at any time by:

  1. Logging in and selecting “Delete Account” in Account Settings, or
  2. Emailing [email protected] with your name and user ID

Termination is effective immediately upon processing.

16.2 What Happens Upon Termination

Upon deletion of your account:

  • Access revoked: You lose access to all courses and materials
  • Data handling: Your personal data is deleted per our Privacy Policy retention schedule
  • Content removal: Your user-submitted content may remain (see Privacy Policy for deletion requests)
  • No refund: Partial refunds may apply only within the refund window (Section 4.4)
  • Intellectual property: SolePath retains licenses to any content you submitted

16.3 SolePath’s Right to Terminate

SolePath may terminate your account immediately if:

  • You violate these Terms or our Code of Conduct
  • You engage in fraudulent, illegal, or abusive activity
  • You fail to pay charges when due
  • We receive a legal order or subpoena
  • We discontinue the Service or your access level

You will receive notice where feasible, except in cases of security risk or legal necessity.

17. CHANGES TO THESE TERMS

17.1 Right to Modify

SolePath reserves the right to modify these Terms at any time. Changes are effective immediately upon posting.

17.2 Notice of Material Changes

For material changes (pricing, core services, new obligations):

  • 30-day notice via email to registered users
  • New consent required by continuing to use Services after 30 days
  • Refund right: If you don’t agree, you may withdraw and request a refund (Section 4.4)

For non-material changes (clarifications, formatting, link updates):

  • Notice provided but immediate effectiveness
  • Continued use implies consent

17.3 Documentation

  • Last Updated date posted at top of Terms
  • Version history available at [email protected] upon request
  • Effective date applies to all users

PART 2: PRIVACY POLICY

Effective Date: January 15, 2026
Last Updated: January 15, 2026

Privacy Officer: [email protected]      –     phone: 01-403-408-9697
Mailing Address: SolePath Institute, 1910 5A Street SW, Calgary, Alberta, Canada, T2S 2G1

1. POLICY OVERVIEW AND APPLICABILITY

1.1 What This Policy Covers

This Privacy Policy applies to:

  • solepathinstitute.org and innerwisdomhub.org websites
  • All related SolePath services (mobile apps, emails, customer support)
  • All methods of interaction (online, telephone, in-person consultations)

1.2 Binding Legal Agreement

By accessing or using SolePath Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, do not access the Services.

This Policy is a legally binding contract between you (“User,” “you,” “your”) and SolePath Institute (“we,” “us,” “our”, “SolePath”).

1.3 Legal Basis

This Privacy Policy complies with:

  • Federal: Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Alberta: Personal Information Protection Act (PIPA) / Alberta’s Digital Privacy Act (proposed)
  • Canada: Anti-Spam Legislation (CASL)
  • International: GDPR (for EU/EEA residents), UK DPA (for UK residents), and jurisdiction-specific laws

1.4 Our Commitment

SolePath is committed to:

  • Transparent collection: Explaining why we need your information
  • Minimal collection: Only gathering necessary data
  • Purpose-driven use: Using data only as disclosed
  • Strong security: Protecting your information with encryption and access controls
  • Your control: Providing tools to access, correct, and delete your information
  • Accountability: Responding to questions and complaints within 30 days

2. INFORMATION WE COLLECT

2.1 Information You Provide

Account Registration

  • Full name, email address, phone number (optional)
  • Username and password (securely encrypted)
  • Billing and shipping address
  • Age and date of birth (to verify age eligibility)
  • Parental contact information (if you are under 18)

Enrollment and Courses

  • Course selections and progress
  • Assessments, quiz scores, and completion status
  • Practitioner/coach interactions and notes
  • Certificate data and digital badge information
  • Course-related survey responses

Payment

  • Credit card number (collected by Stripe only; we never see full numbers)
  • Billing name and address
  • Transaction history and invoices
  • Refund or dispute claims

Communications

  • Emails you send us
  • Feedback, testimonials, and reviews
  • Forum posts and community interactions
  • Support tickets and inquiries

2.2 Information Collected Automatically

Website and Platform Usage

  • IP address and device identifier
  • Browser type, operating system, and device
  • Pages visited, courses accessed, time spent
  • Links clicked and features used
  • Search queries and filter selections
  • Referral source (how you found SolePath)

Cookies and Tracking

  • Cookies: Small files stored on your device to remember preferences and track usage
  • Web beacons: Small tracking pixels used in emails to measure opens
  • Analytics: Google Analytics data on how users navigate the platform
  • Session data: Temporary information to keep you logged in

Location Information

  • Approximate location derived from IP address
  • Not precise GPS: We don’t track your exact location

Third-Party Data

  • Stripe payment processor: Payment and billing information
  • Moodle platform: Course and engagement data
  • Email service provider: Email engagement and delivery data
  • Social media: If you sign in via Google, Facebook, or other providers, we receive basic public profile data

2.3 Information You May Not Provide

You can use some of the Platform without providing personal information (e.g., browsing course descriptions). However, to enroll, purchase, or participate, you must provide the information listed in Section 2.1.

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery and Account Management

We use your information to:

  • Create and manage your account
  • Provide access to courses and content
  • Process enrollments and course access
  • Generate certificates and digital badges
  • Verify age eligibility and parental consent
  • Respond to account inquiries and technical support

Legal basis: Necessary for contract performance

3.2 Communication

We use your information to:

  • Send you account notifications (welcome, password reset, course updates)
  • Deliver course materials and announcements
  • Respond to your questions and support requests
  • Send billing statements and refund confirmations
  • Notify you of platform changes or account issues
  • Marketing emails (with your consent; see Section 12 for opt-out)

Legal basis: Necessary for contract; your consent (for marketing)

3.3 Payment Processing and Fraud Prevention

We use your information to:

  • Process payments securely via Stripe
  • Verify payment method validity
  • Detect and prevent fraudulent transactions
  • Investigate payment disputes or chargebacks
  • Calculate taxes and compliance
  • Generate financial reports

Legal basis: Necessary for contract; fraud prevention; legal compliance

3.4 Platform Improvement and Analytics

We use your information to:

  • Analyze user behavior and course engagement
  • Improve course content and user experience
  • Identify and fix technical issues
  • Test new features
  • Generate anonymized statistics
  • Understand which courses are popular

Legal basis: Legitimate interest (improving services)

3.5 Legal Compliance and Protection

We use your information to:

  • Comply with laws, regulations, and legal requests
  • Enforce these Terms and other agreements
  • Protect against fraud, abuse, and security threats
  • Investigate complaints and disputes
  • Respond to government requests (subpoenas, legal holds)
  • Maintain records for tax and business purposes

Legal basis: Legal obligation; legitimate interest

3.6 Personalization

We use your information to:

  • Suggest courses based on interests and history
  • Customize the learning experience
  • Provide personalized recommendations
  • Improve our communications to you

Legal basis: Legitimate interest; your consent (for targeted marketing)

3.7 Data We Do NOT Use

SolePath explicitly does NOT:

  • Sell your personal data to third parties (see Section 9 for sharing exceptions)
  • Use health data for profiling or automated decision-making (except course suitability)
  • Share your assessment scores with third parties without consent
  • Use your data for political, religious, or discriminatory profiling

4. LEGAL BASES FOR PROCESSING

4.1 PIPEDA-Compliant Bases

Under PIPEDA (federal law), we process your information based on:

(a) Your Consent

  • Enrolling in a course implies consent to collect and use enrollment data
  • Marketing emails require your affirmative opt-in
  • Clicking “I Agree” at signup confirms consent
  • You may withdraw consent anytime (see Section 6)

(b) Contractual Necessity

  • Processing payment and delivery of Services
  • Verifying age and parental consent
  • Providing customer support
  • Enforcing Terms and conditions

(c) Legal Obligation

  • Complying with tax laws (GST/HST)
  • Responding to court orders or subpoenas
  • Protecting national security or law enforcement
  • Complying with PIPEDA itself

(d) Legitimate Interest

  • Preventing fraud and securing the Platform
  • Improving services and user experience
  • Sending service notifications
  • Analyzing aggregate statistics

4.2 Alberta PIPA Compliance

Alberta’s Personal Information Protection Act requires that we:

  • Identify the purpose of collection before or at the time of collection
  • Use information only for identified purposes or with new consent
  • Limit collection to necessary information
  • Ensure accuracy and security
  • Provide access to your information
  • Dispose of information appropriately

We comply with all PIPA principles.

5. DATA RETENTION AND DELETION

5.1 Retention Schedule

Data TypeRetention PeriodRationale
Account registrationWhile account active + 3 yearsLegal/tax records
Payment and billing7 yearsTax compliance, dispute resolution
Course progress and assessmentsWhile account active + 1 yearPerformance tracking, appeal period
Certificates issuedIndefinite (unless deleted)Your professional record
User-submitted content (posts, reviews)While posted, 30 days after deletion requestCommunity moderation, legal compliance
Cookies and analytics24 monthsAnalytics and optimization
Email engagement12 monthsEmail quality and list maintenance
Support tickets3 yearsLegal disputes, service improvement
Security logs90 daysSecurity incident investigation
Breach records24 monthsRegulatory compliance

5.2 Deletion Upon Request

You can request deletion of:

  • Your account and associated data
  • User-submitted content (posts, testimonials, photos)
  • Marketing preferences and consent records

Deletion process:

  1. Submit request to [email protected] with account identifier
  2. We confirm receipt within 10 business days
  3. Deletion occurs within 30 days (or 60 days for complex cases)
  4. Confirmation sent when complete

Data we may retain after deletion:

  • Archived/backup copies (deleted after 90 days)
  • Anonymized analytics (no personal identifier)
  • Legal holds or disputes (until resolved)
  • Tax records (7 years per CRA requirements)

5.3 Automatic Deletion

Data is automatically deleted or anonymized after the retention period expires. No action is required on your part.

6. YOUR PRIVACY RIGHTS

6.1 Fundamental Rights (All Users)

You have the right to:

Right to Access

  • Know: What personal information we hold about you
  • Request: A copy of your information in a clear, understandable format
  • Process: Submit request to [email protected]
  • Timeline: 30 days (60 days for complex requests)
  • Cost: Free for one request per year; nominal fee for additional requests

Right to Correction

  • Request: That we correct inaccurate or incomplete information
  • Process: Specify what’s wrong and provide corrected information
  • Timeline: Updated within 30 days; you receive confirmation
  • How: Email [email protected] or update via Account Settings

Right to Deletion

  • Request: That we delete your personal information
  • Exceptions: Some data must be retained (tax records, legal holds, security logs)
  • Timeline: 30 days for standard deletion, 60 days for complex deletions
  • Confirmation: Email sent when deletion is complete

Right to Withdraw Consent

  • When: You can withdraw marketing consent, cookie consent, analytics, or other consents
  • How: Email [email protected] or use Account Settings
  • Timeline: Effective within 10 business days
  • Consequence: You may lose some features (e.g., personalization)

Right to Restrict Processing

  • Request: That we limit how we use your data (e.g., no marketing emails, no analytics)
  • How: Email [email protected] with specific restrictions
  • Timeline: 30 days
  • Consequence: Restricted processing may limit platform functionality

Right to Data Portability

  • Request: Your information in a portable, machine-readable format (CSV, JSON)
  • Scope: Information you provided, and data generated by your use
  • How: Email [email protected]
  • Timeline: 30 days
  • Use: Transfer to another provider or keep your own copy

Right to Complain

  • If unresolved: File a formal complaint with your provincial Privacy Commissioner
  • Canada: Office of the Privacy Commissioner of Canada (OPC) – www.priv.gc.ca
  • Alberta: Information and Privacy Commissioner of Alberta (OIPC) – www.oipc.ab.ca
  • How: Contact the appropriate commissioner directly

6.2 How to Exercise Your Rights

To request any right listed above:

  1. Email:[email protected] with:
    • Your name and email/user ID
    • Specific request (access, correction, deletion, etc.)
    • Your reason (if deletion)
    • Proof of identity (driver’s license, passport, or utility bill photo)
  2. Alternative: Call our Privacy Officer at 01-403-408-9697 during business hours
  3. Format: Requests must be in writing; we verify your identity before responding
  4. Response: Within 30 days (or 60 days for complex requests)
  5. Appeal: If we deny a request, you can appeal in writing within 30 days

For security reasons, we will verify your identity before responding to requests. We may ask for:

6.3 Verification of Identity

  • Proof of address (utility bill)
  • Photo ID
  • Secondary verification (security questions, email verification)

This protects your information from unauthorized access.

7. CHILDREN AND YOUTH (AGE 14+)

7.1 Age Eligibility

SolePath is designed for users age 14 and older.

  • Users 14-17: May use the Platform with verifiable parental consent
  • Users under 14: Not eligible; parental creation and management of account required
  • Users 18+: May use independently

7.2 Parental Consent Process

If you are 14-17:

  1. Parental Notification: A parent or guardian must read the Terms and Privacy Policy
  2. Consent Form: Parent completes consent form via email or online portal
  3. Verification: We verify parental identity and relationship
  4. Activation: Account activated only after verified consent
  5. Parental Rights: Parents can request access to account information at any time

If you are under 14:

  1. Parental Account: A parent or guardian must create and manage the account
  2. Payment: Parent/guardian handles all payments
  3. Access: Child can use the Platform under parental supervision
  4. Deletion: Parent/guardian can delete child’s account and data anytime

7.3 Data Protection for Youth

We commit to:

  • Collecting only necessary information from youth
  • Limiting data use to service delivery and improvement
  • Not profiling, targeting, or analyzing youth data for marketing
  • Not sharing youth data with third parties (except service providers under contract)
  • Providing clear, age-appropriate explanations of privacy practices
  • Honoring parental requests for access, correction, or deletion

7.4 Parental Rights

Parents/guardians may:

  • Access: Request to see what information we hold about their child
  • Correct: Request corrections to inaccurate information
  • Delete: Request deletion of their child’s account and data
  • Withdraw Consent: Remove the child’s access at any time
  • Limit: Restrict data use (no analytics, no marketing, etc.)

Process: Contact [email protected] with child’s name, parent’s name, and proof of parental relationship.

8. INTERNATIONAL DATA TRANSFERS

8.1 Location of Data Storage

Your data is stored in Canada (Alberta), hosted on servers operated by DreamHost/DreamCompute with backup redundancy.

For users outside Canada:

  • You acknowledge that your data is transferred to and stored in Canada
  • Canada’s privacy laws apply (PIPEDA, PIPA, CASL)
  • Data is subject to Canadian law enforcement requests and subpoenas
  • You consent to this transfer by accepting this Privacy Policy

8.2 EU/EEA and UK Users

If you are in the EU, EEA, or UK:

Your rights under GDPR and UK Data Protection Act include:

  • Right to data portability
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with your supervisory authority

Adequacy: We rely on Standard Contractual Clauses (SCCs) and commitments to GDPR compliance for international transfers.

Your supervisory authority:

  • EU: Your country’s data protection authority
  • UK: Information Commissioner’s Office (ICO) – www.ico.org.uk

8.3 International Transfer Safeguards

To protect your data in transit:

  • TLS encryption: All data transmitted using industry-standard TLS 1.3
  • At-rest encryption: Data stored using AES-256 encryption
  • Access controls: Only authorized personnel access your information
  • Sub-processors: Service providers sign Data Processing Agreements

9. THIRD-PARTY SERVICE PROVIDERS AND DATA SHARING

9.1 Service Providers We Use

SolePath shares data with the following third parties only to the extent necessary for service delivery:

Service ProviderPurposeData Shared
StripePayment processingName, email, billing address, payment method (not full card)
MoodleCourse hosting and LMSAccount info, course progress, assessments
Email Provider (Mailchimp/similar)Email delivery and marketingEmail address, name, engagement data
Google AnalyticsWebsite analyticsIP, device, pages visited, referral source
Zendesk/Support TicketingCustomer supportName, email, support inquiry content
Spreadsheets/CRM (internal use)Student records and outreachBasic enrollment and contact info
DreamHostServer hosting and backupsAll data (encrypted at rest)

9.2 Data Processing Agreements

For all service providers, SolePath requires:

  • Written Data Processing Agreement (DPA) that binds them to PIPEDA/PIPA principles
  • Commitment that they will not use data for their own purposes
  • Commitment to reasonable security measures
  • Right for SolePath to audit their practices
  • Notification if they experience a breach

You can request to see our DPA terms at [email protected].

9.3 We Do NOT Sell Data

SolePath explicitly does NOT:

  • Sell your personal information to data brokers or marketers
  • Share your assessment data with employers or institutions without consent
  • License your email for third-party marketing
  • Monetize your data in any form

9.4 Sharing Without Consent

We may share your information without consent only when:

  • Required by law: Court order, subpoena, or legal obligation
  • Protection of rights: Investigation of fraud, abuse, or security threats
  • Public safety: Imminent threat of harm to individuals or property
  • Business transfer: If SolePath is acquired, data may transfer (with notice)

10. SECURITY AND SAFEGUARDS

10.1 Our Commitment

SolePath implements industry-standard security practices to protect your information from unauthorized access, alteration, or destruction.

10.2 Technical Safeguards

  • Encryption in transit: All website traffic uses TLS 1.3 (HTTPS)
  • Encryption at rest: Data stored using AES-256 encryption
  • Password security: Passwords hashed with bcrypt algorithm
  • Access controls: Multi-factor authentication (MFA) available for accounts
  • Firewalls: Intrusion detection and DDoS protection
  • Patch management: Security updates applied within 30 days of release

10.3 Administrative Safeguards

  • Limited access: Only authorized personnel access personal information
  • Need-to-know: Access restricted to job-related purposes
  • Employee training: Annual privacy and security training mandatory
  • Background checks: Employees screened before hire
  • Confidentiality agreements: All employees sign NDAs

10.4 Physical Safeguards

  • Secure hosting: Data hosted in Canadian data centers with 24/7 security monitoring
  • Disaster recovery: Daily backups in geographically separate locations
  • Access logs: All access to sensitive data is logged and reviewed
  • Facility security: Servers in locked, climate-controlled facilities

10.5 Your Responsibility

You are responsible for:

  • Keeping your password confidential
  • Not sharing your login credentials
  • Logging out on shared computers
  • Reporting unauthorized access immediately
  • Updating your password regularly

If you suspect unauthorized access, email [email protected] immediately.

11. COOKIES, TRACKING, AND ANALYTICS

11.1 What Are Cookies?

Cookies are small text files stored on your device that allow us to recognize you and enhance your experience.

11.2 Types of Cookies We Use

Essential Cookies (Required)

  • Keep you logged in
  • Remember your language preference
  • Prevent fraud
  • Enable basic platform functionality
  • You cannot disable these

Analytics Cookies (Optional – Requires Consent)

  • Track how you use the Platform
  • Identify popular courses and features
  • Measure page load times and errors
  • Powered by Google Analytics
  • You can opt out via Account Settings

Marketing Cookies (Optional – Requires Consent)

  • Track your behavior across websites
  • Show you relevant ads on other sites
  • Measure campaign effectiveness
  • You can opt out via Account Settings

Social Media Cookies (Optional – Requires Consent)

  • Enable social media integration (Facebook, LinkedIn sharing)
  • Track engagement with social content
  • You can opt out via Account Settings

11.3 Cookie Consent

On first visit:

  • Cookie banner appears before non-essential cookies are placed
  • You must click “Accept All” or manage preferences
  • Preferences are stored in a consent cookie
  • Pre-checked boxes are prohibited

You can change your cookie settings anytime:

  • Click “Cookie Preferences” at bottom of page
  • Email [email protected]
  • Use browser privacy settings to block cookies

11.4 Third-Party Cookies

Some embedded features (videos, ads, analytics) may set their own cookies:

  • YouTube: If we embed videos, YouTube sets tracking cookies
  • Google Analytics: Tracks Platform usage
  • Social media plugins: Allow sharing to Facebook, LinkedIn, etc.

You can control third-party cookies using browser settings or opt-out links:

11.5 Do Not Track (DNT)

Some browsers have a “Do Not Track” (DNT) feature. Currently, SolePath does not respond to DNT signals because industry standards have not been finalized. However, you can:

  • Optout of analytics via Account Settings
  • Disable cookies in your browser
  • Contact us to limit data collection

12. EMAIL MARKETING AND CASL COMPLIANCE

12.1 Consent Requirements (CASL)

Canada’s Anti-Spam Legislation (CASL) requires that we have your permission before sending commercial email messages.

We comply by:

  • Obtaining express consent (checked box, explicit opt-in) before sending marketing emails
  • Maintaining clear records of your consent date and method
  • Allowing you to withdraw consent anytime
  • Processing unsubscribes requests within 10 business days

12.2 Types of Emails

Transactional Emails (No Consent Needed)

  • Account confirmations
  • Password resets
  • Order receipts and invoices
  • Course enrollment notifications
  • Support responses
  • System alerts

Marketing Emails (Consent Required)

  • Course recommendations
  • Newsletter and tips
  • Promotional offers
  • Product launches
  • Re-engagement campaigns

12.3 Consent Management

To subscribe to marketing emails:

  • Check the box during signup or in Account Settings
  • No pre-checked boxes; you must actively opt-in

To unsubscribe:

  • Click “Unsubscribe” link at bottom of any marketing email
  • Update preferences in Account Settings
  • Email [email protected]

Processing: We process unsubscribe requests within 10 business days. You will not receive further marketing emails after processing.

12.4 Email Content Requirements (CASL)

Every marketing email includes:

  • Sender identification: “From: SolePath Institute”
  • Contact information: [email protected] and mailing address
  • Clear subject line: Describes the email content
  • Unsubscribe mechanism: Clearly visible link
  • No misleading content: Subject line and content are honest

13. DATA BREACHES AND INCIDENT NOTIFICATION

13.1 What Constitutes a Breach

A Data Breach occurs when unauthorized persons:

  • Access personal information they shouldn’t access
  • Delete or alter data without authorization
  • Sell or improperly disclose data

13.2 Our Security Measures

We work to prevent breaches through:

  • Encryption and access controls
  • Regular security audits
  • Employee training
  • Incident response planning
  • Backup and disaster recovery

13.3 If a Breach Occurs

SolePath will:

  1. Investigate immediately (within 24 hours of discovery)
  2. Assess the risk: Determine if there is “real risk of significant harm”
  3. Notify you: If a breach creates real risk of significant harm
    1. Timing: “As soon as feasible” – typically within 10 business days
    1. Method: Email to your registered address
    1. Content: What happened, what data was affected, what you should do
  4. Notify the Privacy Commissioner of Canada (if required)
  5. Preserve evidence for investigation and law enforcement

13.4 Real Risk of Significant Harm

We will notify you if the breach exposes:

  • Financial information (credit card, bank account)
  • Health or biometric data
  • Assessment or psychological profiling results
  • Combinations of information that enable identity theft
  • Passwords or security credentials
  • Large amounts of data affecting many users

We will NOT notify for low-risk breaches such as:

  • Single anonymized data points
  • Encrypted data (if encryption key is secure)
  • Breaches affecting fewer than 10 people
  • Breaches with no evidence of unauthorized access

13.5 Your Response to a Breach Notification

If you receive a breach notification:

  • Review the notification carefully
  • Change your password immediately
  • Monitor your accounts for fraudulent activity
  • Report fraud to relevant financial institutions
  • Contact [email protected] with questions

13.6 Breach Record Retention

SolePath maintains records of all breaches (even those not reported) for 24 months for regulatory compliance and investigation purposes.

14. YOUR RIGHTS BY JURISDICTION

14.1 Canadian Residents

Federal (PIPEDA):

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to understand how we use your data
  • Right to withdraw consent
  • Right to complain to the Privacy Commissioner of Canada

Alberta (PIPA):

  • All PIPEDA rights plus:
  • Right to know our privacy practices
  • Right to challenge our compliance

Alberta consumers (Consumer Protection Act):

  • Right to transparent pricing and billing
  • Right to cancel subscriptions easily
  • Right to refunds within prescribed windows
  • Right to file complaints with Consumer Protection authorities

Ontario and other provinces: Similar provincial laws apply

14.2 European Union, EEA, and UK Residents

GDPR (EU/EEA) and UK DPA:

You have the following additional rights:

Right to Withdraw Consent

  • You can withdraw consent given to us anytime
  • Withdrawal does not affect lawfulness of processing before withdrawal

Right to Restrict Processing

  • You can ask us to limit how we use your data
  • We will restrict use while we investigate your request

Right to Erasure (“Right to Be Forgotten”)

  • You can request deletion of your data in certain circumstances
  • Exceptions: if we must retain for legal, tax, or contractual reasons

Right to Object to Processing

  • You can object to marketing, profiling, or analytics
  • We must stop such processing unless we have a compelling reason

Right to Lodge a Complaint

14.3 USA Residents (CCPA, CPA, VCDPA, etc.)

If you reside in California, Colorado, Connecticut, Delaware, Virginia, Utah, Iowa, or Maryland:

You have the right to:

  • Know: What personal information we hold and how we use it
  • Access: Receive a copy in a portable format
  • Correct: Ask us to fix inaccurate information
  • Delete: Request erasure of your information
  • Opt-out: Decline to have your information sold (we don’t sell, but you can opt-out of sharing)
  • Non-discrimination: Not be discriminated against for exercising these rights

To submit a request: Email [email protected] with your name, state, and specific request.

Response: Within 45 days (extendable to 90 days for complex requests)

14.4 Australian Residents

Under Australian Privacy Act 1988:

  • Right to Access: See what information we hold
  • Right to Correct: Ask us to fix inaccurate data
  • Right to Restrict Processing: Ask us to limit data use
  • Right to Data Portability: Get your data in a portable format
  • Right to Complain: Contact the Office of the Australian Information Commissioner (OAIC)

14.5 Brazil, New Zealand, and Other Jurisdictions

General international principles apply:

  • You retain access, correction, and deletion rights
  • We respond to privacy requests in compliance with local law
  • Contact [email protected] for jurisdiction-specific guidance

15. HOW TO EXERCISE YOUR RIGHTS

15.1 Submitting a Request

To exercise any privacy right:

  1. Email: [email protected]
  2. Include:
    1. Your name and email address / user ID
    1. Specific request (access, deletion, correction, etc.)
    1. Description of what you’re requesting
    1. Preferred response format (email, mail, download link)
  3. Optional – Verify Identity:
    1. Photocopy of driver’s license or passport
    1. Last 4 digits of credit card or payment method
    1. Answers to security questions

15.2 Response Timeline

  • Standard request: 30 days
  • Complex request: Up to 60 days
  • Legal hold/dispute: May be delayed while dispute is resolved
  • We will notify you if delays apply

15.3 Verification Process

Before responding, we will:

  1. Verify your identity to prevent unauthorized access
  2. Confirm you have authority (if submitting on behalf of someone else)
  3. Answer any clarifying questions

For minors: Parent/guardian must submit requests

15.4 Appeals

If we deny or partially deny a request:

  • We explain the reason
  • You have 30 days to appeal
  • Appeals reviewed by Privacy Officer
  • Final appeal: Contact your Provincial Privacy Commissioner

15.5 Costs

  • First request per year: Free
  • Additional requests: May charge reasonable fee (we’ll quote first)
  • Expedited requests: May charge processing fee
  • We will inform you of any cost before processing

16. CHANGES TO THIS POLICY

16.1 Our Right to Update

SolePath reserves the right to update this Privacy Policy at any time to:

  • Reflect changes in our practices
  • Comply with new laws
  • Improve clarity and transparency

16.2 Notice of Changes

Material changes (affecting your rights or data usage):

  • 30-day notice via email to registered users
  • New consent required if you continue to use Services
  • Refund right if you don’t agree (see Terms Section 4.4)

Non-material changes (clarifications, formatting):

  • Posted immediately
  • No prior notice required
  • Continued use implies acceptance

16.3 Documentation

  • “Last Updated” date: Posted at top of this Policy
  • Version history: Available at [email protected]
  • Archive: Prior versions available upon request

17. CONTACT INFORMATION

17.1 Privacy Officer

For privacy questions, requests, or complaints:

Email: [email protected]
Phone: 01-403-408-9697
Mailing Address: SolePath Institute, 1910 5A Street SW, Calgary, Alberta, Canada, T2S 2G1

Response commitment: 10 business days acknowledgment; 30 days resolution

17.2 Regulatory Authorities

If you believe SolePath violates your privacy rights, you may file a complaint with:

Canada:

  • Office of the Privacy Commissioner of Canada (Federal)
    • Phone: 1-800-282-1376
  • Information and Privacy Commissioner of Alberta (Provincial)
    • Phone: 780-422-6860

Europe/UK:

  • Your country’s data protection authority (EU/EEA)
  • Information Commissioner’s Office (UK) – www.ico.org.uk

USA:

  • State Attorney General (consumer protection)
  • Federal Trade Commission (FTC) – www.ftc.gov

Australia:

17.3 Escalation Path

  1. First contact: Email [email protected] with complaint
  2. Escalation: If unresolved after 30 days, contact Privacy Officer
  3. Final escalation: File complaint with regulatory authority

SUMMARY OF KEY COMMITMENTS

SolePath commits to:

✓ Transparent practices – Clear disclosure of data collection and use
✓ Minimal collection – Only gathering necessary information
✓ Your control – Tools to access, correct, and delete your information
✓ Strong security – Encryption, access controls, and regular audits
✓ Regulatory compliance – PIPEDA, PIPA, CASL, GDPR (where applicable)
✓ Timely response – 30 days for access/deletion requests
✓ Accountability – Privacy Officer designated and accessible
✓ No selling data – Your information is never sold to third parties
✓ Youth protection – Extra safeguards for users under 18
✓ Breach notification – “As soon as feasible” if your data is compromised

POLICY ACCEPTANCE

By using SolePath Services, you acknowledge that you have read, understood, and agree to be bound by both the Terms and Conditions and Privacy Policy set out above.

If you do not agree with any provision, you must not use the Services.

Document Version: 1.0 (January 15, 2025)
Prepared by: SolePath Legal Compliance Team
Next review date: January 2026 (annual review)